Reason code & routing
RC-02 · Detention / demurrage charge
Carrier is billing waiting time beyond the contracted free time.
Roberto Salinas — Dock Manager
roberto.salinas@freightops.example.com · WH-DFW · action within 12h
Dispute approval probability
- RC-02 historical approval rate+64
- 2 of 2 evidence items verified+18
- Active rate card AF-1140 on this lane+6
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Roberto Salinas for a decision.
What we billed the customer
Redline Manufacturing
Invoice CINV-70242 · Sales order SO-884133
- Freight charge (as quoted)$3,180.00
- Accessorials passed through$0.00
- Customer invoice total$3,180.00
What the carrier billed us
Altair Freight · Rate card AF-1140
Invoice AF-51207 · Freight order FO-994133
- Linehaul / base rate$3,180.00
- Detention Fee$420.00
- Carrier invoice total$3,600.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Base rate agrees with the amount billed to the customer. | $3,180.00 | $3,180.00 | +$0.00 | Match |
Detention Fee Accessorial charged by the carrier but not billed to the customer. | $0.00 | $420.00 | +$420.00 | Mismatch |
| Invoice totals | $3,180.00 | $3,600.00 | +$420.00 | Beyond tolerance |
$3,600.00 carrier billed − $3,180.00 customer billed = +$420.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Rate card check · AF-1140
Contract linehaul $3,180.00 vs billed linehaul $3,180.00 — in line with the contract.
- • Detention (after 2h free): contract $90.00 (per hour)
Evidence
Detention timestamp log
Arrived 06:12, released 12:48 — 4h 36m billable beyond free time.
Proof of Delivery
Signed by dock supervisor, gate log attached.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.