Invoices under dispute
Altair Freight · Redline Manufacturing
Carrier invoice AF-51340 · SO SO-884170 · FO FO-994170
Unapproved Weight Reclass (5,000 lb vs 4,200 lb) ($312.00)
$312.00
Dispute Resolution Center
Review flagged exceptions against carrier evidence, then validate or reject the claim.
Customer invoice CINV-70251
Altair Freight · carrier invoice AF-51340 · Dallas, TX → Memphis, TN
Sales order SO-884170 · Freight order FO-994170
Customer billed
$3,180.00
Carrier invoiced
$3,492.00
Disputed amount
$312.00
Evidence workbench
Warehouse scale ticket
Outbound weight recorded at 4,210 lb at DFW-02.
Carrier weight certificate
No certified re-weigh document supplied.
Claims raised with carriers
Use case: the carrier billed an accessorial or linehaul above the agreed rate card. The claim below is sent to the carrier, tracked through their review, and closed when a credit is issued.
CD-4471 · Pacific Drayage Co.
Customer invoice CINV-70243 · Carrier invoice PD-33915 · SO SO-884147 · FO FO-994147 · Rate card PD-0417 · Raised 2026-09-16
Rate card error — billed above contract rate
Reconsignment billed at $275 against a contract rate of $150 on rate card PD-0417. No signed change order on file.
- • Dispute raised against Pacific Drayage Co. citing rate card PD-0417.
- • Carrier acknowledged receipt — pricing desk reviewing.
CD-4482 · Nordway Logistics
Customer invoice CINV-70249 · Carrier invoice NW-88502 · SO SO-884161 · FO FO-994161 · Rate card NW-2201 · Raised 2026-09-21
Duplicate invoice
Freight order FO-994161 was already settled on carrier invoice NW-88431. Full linehaul billed twice — requesting cancellation of NW-88502.
- • Duplicate detected at audit; claim filed the same day.
CD-4488 · Altair Freight
Customer invoice CINV-70251 · Carrier invoice AF-51340 · SO SO-884170 · FO FO-994170 · Rate card AF-1140 · Raised 2026-09-19
Weight / freight class reclassification
Carrier reclassified the load at 5,000 lb. DFW-02 certified scale ticket shows 4,210 lb. No re-weigh certificate supplied.
- • Scale ticket and BOL sent to the carrier claims desk.
- • Carrier requested the outbound weight certificate — supplied.
CD-4490 · Lakeshore Express
Customer invoice CINV-70252 · Carrier invoice LE-18920 · SO SO-884174 · FO FO-994174 · Raised 2026-09-11
Peak season surcharge outside contract window
Peak surcharge applies 15 Nov – 31 Dec under clause 7.1. Shipment moved in September — surcharge withdrawn by the carrier.
- • Claim filed citing contract clause 7.1.
- • Carrier agreed and issued credit memo LE-CR-2210.
CD-4493 · Pacific Drayage Co.
Customer invoice CINV-70254 · Carrier invoice PD-34012 · SO SO-884181 · FO FO-994181 · Rate card PD-0417 · Raised 2026-09-22
Port congestion fee not on rate card
Congestion fee of $240 is not listed on rate card PD-0417 and was not pre-authorised on the booking.
- • Claim submitted to the Pacific Drayage pricing desk.
CD-4495 · Nordway Logistics
Customer invoice CINV-70257 · Carrier invoice NW-88611 · SO SO-884193 · FO FO-994193 · Rate card NW-2201 · Raised 2026-09-14
Truck order not used (TONU) charge disputed
Load cancelled 19 hours before pickup, outside the 12-hour TONU window. Carrier later accepted and withdrew the charge.
- • TONU charge challenged with the cancellation timestamp.
- • Carrier withdrew the charge; no credit document required.