Reason code & routing
RC-07 · Reconsignment / redelivery
Delivery address or appointment changed after tender without a change order.
Lauren Pike — Customer Service Lead
lauren.pike@freightops.example.com · WH-LGB · action within 24h
Dispute approval probability
- RC-07 historical approval rate+58
- 1 of 2 evidence items verified+0
- Active rate card PD-0417 on this lane+6
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Lauren Pike for a decision.
What we billed the customer
Vantage Retail
Invoice CINV-70243 · Sales order SO-884147
- Freight charge (as quoted)$1,890.00
- Accessorials passed through$0.00
- Customer invoice total$1,890.00
What the carrier billed us
Pacific Drayage Co. · Rate card PD-0417
Invoice PD-33915 · Freight order FO-994147
- Linehaul / base rate$1,890.00
- Reconsignment Charge$275.00
- Carrier invoice total$2,165.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Base rate agrees with the amount billed to the customer. | $1,890.00 | $1,890.00 | +$0.00 | Match |
Reconsignment Charge Accessorial charged by the carrier but not billed to the customer. | $0.00 | $275.00 | +$275.00 | Mismatch |
| Invoice totals | $1,890.00 | $2,165.00 | +$275.00 | Beyond tolerance |
$2,165.00 carrier billed − $1,890.00 customer billed = +$275.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Rate card check · PD-0417
Contract linehaul $1,890.00 vs billed linehaul $1,890.00 — in line with the contract.
- • Reconsignment: contract $150.00 (requires signed change order)
- • Chassis split: contract $110.00 (per occurrence)
Evidence
Reconsignment request
No customer-signed change order on file.
Proof of Delivery
Delivered to original consignee address.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
Carrier claims on this invoice
CD-4471 · $125.00
Rate card error — billed above contract rate