Reason code & routing
RC-12 · Customer over-billing (AR)
We billed the customer more than the validated carrier cost — credit required.
Carla Simmons — Customer Billing Lead
carla.simmons@freightops.example.com · WH-ATL · action within 24h
Dispute approval probability
- RC-12 historical approval rate+88
- 1 of 1 evidence items verified+18
- Active rate card GL-3390 on this lane+6
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Carla Simmons for a decision.
What we billed the customer
Northfield Chemicals
Invoice CINV-70244 · Sales order SO-884158
- Freight charge (as quoted)$1,710.00
- Accessorials passed through$0.00
- Customer invoice total$1,710.00
What the carrier billed us
Granite Line Transport · Rate card GL-3390
Invoice GL-20488 · Freight order FO-994158
- Linehaul / base rate$1,420.00
- Carrier invoice total$1,418.50
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Customer was billed above the carrier base rate. | $1,710.00 | $1,420.00 | −$290.00 | Mismatch |
| Invoice totals | $1,710.00 | $1,418.50 | −$291.50 | Beyond tolerance |
$1,418.50 carrier billed − $1,710.00 customer billed = −$291.50
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Rate card check · GL-3390
Contract linehaul $1,420.00 vs billed linehaul $1,420.00 — in line with the contract.
- • Hazmat handling: contract $180.00 (per load)
Evidence
Customer rate sheet
Original quote included a fuel estimate that did not apply.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.