Reason code & routing
RC-12 · Customer over-billing (AR)
We billed the customer more than the validated carrier cost — credit required.
Diego Marquez — Customer Billing Lead
diego.marquez@freightops.example.com · WH-LGB · action within 24h
Dispute approval probability
- RC-12 historical approval rate+88
- 1 of 1 evidence items verified+18
- No rate card covers this lane−8
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Diego Marquez for a decision.
What we billed the customer
Summit Beverage Co.
Invoice CINV-70246 · Sales order SO-884101
- Freight charge (as quoted)$2,540.00
- Accessorials passed through$0.00
- Customer invoice total$2,540.00
What the carrier billed us
Cascade Bulk Lines
Invoice CB-40219 · Freight order FO-994101
- Linehaul / base rate$2,260.00
- Carrier invoice total$2,255.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Customer was billed above the carrier base rate. | $2,540.00 | $2,260.00 | −$280.00 | Mismatch |
| Invoice totals | $2,540.00 | $2,255.00 | −$285.00 | Beyond tolerance |
$2,255.00 carrier billed − $2,540.00 customer billed = −$285.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Validated carrier cost $2,255.00 − customer billed $2,540.00 = delta -$285.00 · credit note to customer
Evidence
Customer quote
Quote carried a peak-season surcharge that was never incurred.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
- • Step 8: Carrier invoice $2255.00 differs from customer billing $2540.00 by −$285.00, beyond tolerance — exception raised (Customer over-billed vs carrier cost).
- • Step 9: Reason code RC-12 (Customer over-billing (AR)) routed to Diego Marquez, Customer Billing Lead — SLA 24h. Approval confidence 98%.
- • Step 9: Confidence 98% is at or above the 80% auto-approval threshold — dispute auto-approved without manual review.
- • Step 10: Delta $-285.00 — credit note proposed.