Reason code & routing
RC-01 · Rate variance vs contract
Billed linehaul does not match the contracted tariff on the rate card.
Dev Shankar — Procurement Head
dev.shankar@freightops.example.com · WH-DFW · action within 24h
Dispute approval probability
- RC-01 historical approval rate+82
- 2 of 2 evidence items verified+18
- Active rate card IB-5520 on this lane+6
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Dev Shankar for a decision.
What we billed the customer
Delta Paper Group
Invoice CINV-70247 · Sales order SO-884112
- Freight charge (as quoted)$1,645.00
- Accessorials passed through$0.00
- Customer invoice total$1,645.00
What the carrier billed us
Ironbridge Haulage · Rate card IB-5520
Invoice IB-61550 · Freight order FO-994112
- Linehaul / base rate$1,640.00
- Fuel Surcharge Adjustment$210.00
- Carrier invoice total$1,850.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Base rate agrees with the amount billed to the customer. | $1,645.00 | $1,640.00 | −$5.00 | Match |
Fuel Surcharge Adjustment Accessorial charged by the carrier but not billed to the customer. | $0.00 | $210.00 | +$210.00 | Mismatch |
| Invoice totals | $1,645.00 | $1,850.00 | +$205.00 | Beyond tolerance |
$1,850.00 carrier billed − $1,645.00 customer billed = +$205.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Validated carrier cost $1,850.00 − customer billed $1,645.00 = delta $205.00 · debit note to customer
Rate card check · IB-5520
Contract linehaul $1,640.00 vs billed linehaul $1,640.00 — in line with the contract.
- • Tarping: contract $75.00 (per load)
Evidence
Fuel index snapshot
DOE index matches the surcharge table for the shipment week.
Rate agreement clause 4.2
Surcharge is pass-through billable to the customer.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
- • Step 8: Carrier invoice $1850.00 differs from customer billing $1645.00 by $205.00, beyond tolerance — exception raised (Unapproved Fuel Surcharge Adjustment ($210.00)).
- • Step 9: Reason code RC-01 (Rate variance vs contract) routed to Dev Shankar, Procurement Head — SLA 24h. Approval confidence 98%.
- • Step 9: Confidence 98% is at or above the 80% auto-approval threshold — dispute auto-approved without manual review.
- • Step 10: Delta $205.00 — debit note proposed.