Reason code & routing
RC-00 · Within tolerance — no exception
Both bills agree inside the tolerance band; nothing to route.
Nina Kowalski — Accounts Payable Controller
nina.kowalski@freightops.example.com · WH-DFW · action within 0h
Dispute approval probability
- RC-00 historical approval rate+99
- 1 of 1 evidence items verified+18
- No rate card covers this lane−8
- Small, well-defined variance (0.2%)+8
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Nina Kowalski for a decision.
What we billed the customer
Orchard Distribution
Invoice CINV-70248 · Sales order SO-884125
- Freight charge (as quoted)$1,314.00
- Accessorials passed through$0.00
- Customer invoice total$1,314.00
What the carrier billed us
Lakeshore Express
Invoice LE-18876 · Freight order FO-994125
- Linehaul / base rate$1,310.00
- Carrier invoice total$1,312.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Base rate agrees with the amount billed to the customer. | $1,314.00 | $1,310.00 | −$4.00 | Match |
| Invoice totals | $1,314.00 | $1,312.00 | −$2.00 | Within tolerance |
$1,312.00 carrier billed − $1,314.00 customer billed = −$2.00
Tolerance is ±$5.00. The two bills agree, so the invoice auto-approves and Step 9 is skipped.
Validated carrier cost $1,312.00 − customer billed $1,314.00 = delta -$2.00 · no customer adjustment
Evidence
Rate confirmation
Within rounding tolerance of the contract tariff.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
- • Step 8: Carrier billed $1312.00 vs customer billed $1314.00 — variance −$2.00 within $5.00 tolerance — auto-approved, Step 9 skipped.
- • Step 10: Delta $-2.00 — no customer adjustment required.