Reason code & routing
RC-01 · Rate variance vs contract
Billed linehaul does not match the contracted tariff on the rate card.
Elena Vasquez — Procurement Head
elena.vasquez@freightops.example.com · WH-ATL · action within 24h
Dispute approval probability
- RC-01 historical approval rate+82
- 1 of 2 evidence items verified+0
- Active rate card NW-2201 on this lane+6
- Large variance (100% of billing)−12
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Elena Vasquez for a decision.
What we billed the customer
Halcyon Foods
Invoice CINV-70249 · Sales order SO-884161
- Freight charge (as quoted)$1,980.00
- Accessorials passed through$0.00
- Customer invoice total$1,980.00
What the carrier billed us
Nordway Logistics · Rate card NW-2201
Invoice NW-88502 · Freight order FO-994161
- Linehaul / base rate$1,980.00
- Duplicate Linehaul Charge$1,980.00
- Carrier invoice total$3,960.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Base rate agrees with the amount billed to the customer. | $1,980.00 | $1,980.00 | +$0.00 | Match |
Duplicate Linehaul Charge Accessorial charged by the carrier but not billed to the customer. | $0.00 | $1,980.00 | +$1,980.00 | Mismatch |
| Invoice totals | $1,980.00 | $3,960.00 | +$1,980.00 | Beyond tolerance |
$3,960.00 carrier billed − $1,980.00 customer billed = +$1,980.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Rate card check · NW-2201
Contract linehaul $2,450.00 vs billed linehaul $1,980.00 — outside the contract rate.
- • Detention (after 2h free): contract $65.00 (per hour)
- • Liftgate service: contract $95.00 (per stop)
Evidence
Duplicate check
Same freight order FO-994161 already settled on carrier invoice NW-88431.
Proof of Delivery
Single delivery scan — one move only.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
Carrier claims on this invoice
CD-4482 · $1,980.00
Duplicate invoice