Reason code & routing
RC-04 · Unauthorised accessorial
Accessorial service billed without a booking authorisation on file.
Aisha Green — Transportation Planner
aisha.green@freightops.example.com · WH-ATL · action within 24h
Dispute approval probability
- RC-04 historical approval rate+71
- 0 of 1 evidence items verified−18
- Active rate card MC-7712 on this lane+6
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Aisha Green for a decision.
What we billed the customer
Bluepeak Electronics
Invoice CINV-70250 · Sales order SO-884166
- Freight charge (as quoted)$980.00
- Accessorials passed through$0.00
- Customer invoice total$980.00
What the carrier billed us
Meridian Cartage · Rate card MC-7712
Invoice MC-77240 · Freight order FO-994166
- Linehaul / base rate$980.00
- Limited Access Delivery$150.00
- Carrier invoice total$1,130.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Base rate agrees with the amount billed to the customer. | $980.00 | $980.00 | +$0.00 | Match |
Limited Access Delivery Accessorial charged by the carrier but not billed to the customer. | $0.00 | $150.00 | +$150.00 | Mismatch |
| Invoice totals | $980.00 | $1,130.00 | +$150.00 | Beyond tolerance |
$1,130.00 carrier billed − $980.00 customer billed = +$150.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Validated carrier cost $980.00 − customer billed $980.00 = delta $0.00 · no customer adjustment
Rate card check · MC-7712
Contract linehaul $980.00 vs billed linehaul $980.00 — in line with the contract.
- • Liftgate service: contract $95.00 (pre-approved on booking)
Evidence
Delivery site survey
Consignee is a standard dock facility — limited access does not apply.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
- • Step 8: Carrier invoice $1130.00 differs from customer billing $980.00 by $150.00, beyond tolerance — exception raised (Unapproved Limited Access Delivery ($150.00)).
- • Step 9: Reason code RC-04 (Unauthorised accessorial) routed to Aisha Green, Transportation Planner — SLA 24h. Approval confidence 59%.
- • Step 9: Claim rejected (insufficient evidence) — carrier cost adjusted to the customer-billed amount $980.00.
- • Step 10: Delta $0.00 — no customer adjustment required.