Reason code & routing
RC-08 · Peak / seasonal surcharge
Surcharge applied outside the contracted peak-season window.
Dev Shankar — Procurement Head
dev.shankar@freightops.example.com · WH-DFW · action within 24h
Dispute approval probability
- RC-08 historical approval rate+85
- 1 of 1 evidence items verified+18
- No rate card covers this lane−8
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Dev Shankar for a decision.
What we billed the customer
Orchard Distribution
Invoice CINV-70252 · Sales order SO-884174
- Freight charge (as quoted)$1,240.00
- Accessorials passed through$0.00
- Customer invoice total$1,240.00
What the carrier billed us
Lakeshore Express
Invoice LE-18920 · Freight order FO-994174
- Linehaul / base rate$1,240.00
- Peak Season Surcharge$185.00
- Carrier invoice total$1,425.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Base rate agrees with the amount billed to the customer. | $1,240.00 | $1,240.00 | +$0.00 | Match |
Peak Season Surcharge Accessorial charged by the carrier but not billed to the customer. | $0.00 | $185.00 | +$185.00 | Mismatch |
| Invoice totals | $1,240.00 | $1,425.00 | +$185.00 | Beyond tolerance |
$1,425.00 carrier billed − $1,240.00 customer billed = +$185.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Validated carrier cost $1,425.00 − customer billed $1,240.00 = delta $185.00 · debit note to customer
Evidence
Contract clause 7.1
Peak surcharge applies 15 Nov – 31 Dec only; shipment moved in September.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
- • Step 8: Carrier invoice $1425.00 differs from customer billing $1240.00 by $185.00, beyond tolerance — exception raised (Unapproved Peak Season Surcharge ($185.00)).
- • Step 9: Reason code RC-08 (Peak / seasonal surcharge) routed to Dev Shankar, Procurement Head — SLA 24h. Approval confidence 95%.
- • Step 9: Confidence 95% is at or above the 80% auto-approval threshold — dispute auto-approved without manual review.
- • Step 10: Delta $185.00 — debit note proposed.
- • Step 10: OData/BAPI sync complete — posting reference SAP-188728.
Carrier claims on this invoice
CD-4490 · $185.00
Peak season surcharge outside contract window