Reason code & routing
RC-00 · Within tolerance — no exception
Both bills agree inside the tolerance band; nothing to route.
Nina Kowalski — Accounts Payable Controller
nina.kowalski@freightops.example.com · WH-DFW · action within 0h
Dispute approval probability
- RC-00 historical approval rate+99
- 1 of 1 evidence items verified+18
- Active rate card IB-5520 on this lane+6
- Small, well-defined variance (0.2%)+8
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Nina Kowalski for a decision.
What we billed the customer
Delta Paper Group
Invoice CINV-70253 · Sales order SO-884178
- Freight charge (as quoted)$1,598.00
- Accessorials passed through$0.00
- Customer invoice total$1,598.00
What the carrier billed us
Ironbridge Haulage · Rate card IB-5520
Invoice IB-61604 · Freight order FO-994178
- Linehaul / base rate$1,520.00
- Tarping$75.00
- Carrier invoice total$1,595.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Customer was billed above the carrier base rate. | $1,598.00 | $1,520.00 | −$78.00 | Mismatch |
Tarping Accessorial charged by the carrier but not billed to the customer. | $0.00 | $75.00 | +$75.00 | Mismatch |
| Invoice totals | $1,598.00 | $1,595.00 | −$3.00 | Within tolerance |
$1,595.00 carrier billed − $1,598.00 customer billed = −$3.00
Tolerance is ±$5.00. The two bills agree, so the invoice auto-approves and Step 9 is skipped.
Rate card check · IB-5520
Contract linehaul $1,640.00 vs billed linehaul $1,520.00 — outside the contract rate.
- • Tarping: contract $75.00 (per load)
Evidence
Rate confirmation
Flatbed rate plus contracted tarping — matches booking.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.