Reason code & routing
RC-10 · Port congestion / chassis
Terminal congestion, chassis split or per-diem charge on a drayage move.
Sam Nakamura — Port / Drayage Coordinator
sam.nakamura@freightops.example.com · WH-LGB · action within 12h
Dispute approval probability
- RC-10 historical approval rate+61
- 1 of 2 evidence items verified+0
- Active rate card PD-0417 on this lane+6
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Sam Nakamura for a decision.
What we billed the customer
Vantage Retail
Invoice CINV-70254 · Sales order SO-884181
- Freight charge (as quoted)$1,870.00
- Accessorials passed through$0.00
- Customer invoice total$1,870.00
What the carrier billed us
Pacific Drayage Co. · Rate card PD-0417
Invoice PD-34012 · Freight order FO-994181
- Linehaul / base rate$1,760.00
- Chassis Split$110.00
- Port Congestion Fee$240.00
- Carrier invoice total$2,110.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Customer was billed above the carrier base rate. | $1,870.00 | $1,760.00 | −$110.00 | Mismatch |
Chassis Split Accessorial charged by the carrier but not billed to the customer. | $0.00 | $110.00 | +$110.00 | Mismatch |
Port Congestion Fee Accessorial charged by the carrier but not billed to the customer. | $0.00 | $240.00 | +$240.00 | Mismatch |
| Invoice totals | $1,870.00 | $2,110.00 | +$240.00 | Beyond tolerance |
$2,110.00 carrier billed − $1,870.00 customer billed = +$240.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Rate card check · PD-0417
Contract linehaul $1,890.00 vs billed linehaul $1,760.00 — outside the contract rate.
- • Reconsignment: contract $150.00 (requires signed change order)
- • Chassis split: contract $110.00 (per occurrence)
Evidence
Terminal gate record
Chassis split confirmed by terminal ticket 55-2201.
Congestion fee schedule
No congestion fee listed on rate card PD-0417.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
Carrier claims on this invoice
CD-4493 · $240.00
Port congestion fee not on rate card