Reason code & routing
RC-00 · Within tolerance — no exception
Both bills agree inside the tolerance band; nothing to route.
Priyanka Sethi — Accounts Payable Controller
priyanka.sethi@freightops.example.com · WH-LGB · action within 0h
Dispute approval probability
- RC-00 historical approval rate+99
- 1 of 1 evidence items verified+18
- No rate card covers this lane−8
- Small, well-defined variance (0.0%)+8
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Priyanka Sethi for a decision.
What we billed the customer
Summit Beverage Co.
Invoice CINV-70255 · Sales order SO-884185
- Freight charge (as quoted)$1,690.00
- Accessorials passed through$0.00
- Customer invoice total$1,690.00
What the carrier billed us
Cascade Bulk Lines
Invoice CB-40355 · Freight order FO-994185
- Linehaul / base rate$1,480.00
- Lumper Fee$210.00
- Carrier invoice total$1,690.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Customer was billed above the carrier base rate. | $1,690.00 | $1,480.00 | −$210.00 | Mismatch |
Lumper Fee Accessorial charged by the carrier but not billed to the customer. | $0.00 | $210.00 | +$210.00 | Mismatch |
| Invoice totals | $1,690.00 | $1,690.00 | +$0.00 | Within tolerance |
$1,690.00 carrier billed − $1,690.00 customer billed = +$0.00
Tolerance is ±$5.00. The two bills agree, so the invoice auto-approves and Step 9 is skipped.
Validated carrier cost $1,690.00 − customer billed $1,690.00 = delta $0.00 · no customer adjustment
Evidence
Lumper receipt
Signed receipt from unloading service attached to the POD.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
- • Step 8: Carrier billed $1690.00 vs customer billed $1690.00 — variance $0.00 within $5.00 tolerance — auto-approved, Step 9 skipped.
- • Step 10: Delta $0.00 — no customer adjustment required.