Reason code & routing
RC-13 · Hazmat / special handling
Regulated-goods handling charge needing a compliance sign-off.
Ibrahim Farouk — Compliance & Safety Officer
ibrahim.farouk@freightops.example.com · WH-LGB · action within 16h
Dispute approval probability
- RC-13 historical approval rate+79
- 2 of 2 evidence items verified+18
- Active rate card GL-3390 on this lane+6
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Ibrahim Farouk for a decision.
What we billed the customer
Northfield Chemicals
Invoice CINV-70256 · Sales order SO-884189
- Freight charge (as quoted)$2,185.00
- Accessorials passed through$0.00
- Customer invoice total$2,185.00
What the carrier billed us
Granite Line Transport · Rate card GL-3390
Invoice GL-20560 · Freight order FO-994189
- Linehaul / base rate$2,240.00
- Hazmat Handling$180.00
- Carrier invoice total$2,420.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Carrier base rate is higher than what the customer was billed. | $2,185.00 | $2,240.00 | +$55.00 | Mismatch |
Hazmat Handling Accessorial charged by the carrier but not billed to the customer. | $0.00 | $180.00 | +$180.00 | Mismatch |
| Invoice totals | $2,185.00 | $2,420.00 | +$235.00 | Beyond tolerance |
$2,420.00 carrier billed − $2,185.00 customer billed = +$235.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Validated carrier cost $2,420.00 − customer billed $2,185.00 = delta $235.00 · debit note to customer
Rate card check · GL-3390
Contract linehaul $1,420.00 vs billed linehaul $2,240.00 — outside the contract rate.
- • Hazmat handling: contract $180.00 (per load)
Evidence
Hazmat manifest
Class 8 corrosives declared on the bill of lading.
Customer quote
Hazmat handling was omitted from the original customer quote.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
- • Step 8: Carrier invoice $2420.00 differs from customer billing $2185.00 by $235.00, beyond tolerance — exception raised (Unapproved Hazmat Handling ($180.00)).
- • Step 9: Reason code RC-13 (Hazmat / special handling) routed to Ibrahim Farouk, Compliance & Safety Officer — SLA 16h. Approval confidence 98%.
- • Step 9: Confidence 98% is at or above the 80% auto-approval threshold — dispute auto-approved without manual review.
- • Step 10: Delta $235.00 — debit note proposed.