Reason code & routing
RC-11 · TONU / cancelled load
Truck-order-not-used charge on a load cancelled inside the notice window.
Aisha Green — Transportation Planner
aisha.green@freightops.example.com · WH-ATL · action within 16h
Dispute approval probability
- RC-11 historical approval rate+55
- 1 of 2 evidence items verified+0
- Active rate card NW-2201 on this lane+6
- Large variance (100% of billing)−12
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Aisha Green for a decision.
What we billed the customer
Vantage Retail
Invoice CINV-70257 · Sales order SO-884193
- Freight charge (as quoted)$0.00
- Accessorials passed through$0.00
- Customer invoice total$0.00
What the carrier billed us
Nordway Logistics · Rate card NW-2201
Invoice NW-88611 · Freight order FO-994193
- Linehaul / base rate$1,120.00
- Truck Order Not Used (cancelled load)$250.00
- Carrier invoice total$1,370.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Carrier base rate is higher than what the customer was billed. | $0.00 | $1,120.00 | +$1,120.00 | Mismatch |
Truck Order Not Used (cancelled load) Accessorial charged by the carrier but not billed to the customer. | $0.00 | $250.00 | +$250.00 | Mismatch |
| Invoice totals | $0.00 | $1,370.00 | +$1,370.00 | Beyond tolerance |
$1,370.00 carrier billed − $0.00 customer billed = +$1,370.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Rate card check · NW-2201
Contract linehaul $2,450.00 vs billed linehaul $1,120.00 — outside the contract rate.
- • Detention (after 2h free): contract $65.00 (per hour)
- • Liftgate service: contract $95.00 (per stop)
Evidence
Cancellation timestamp
Load cancelled 19 hours before pickup — outside the 12-hour TONU window.
Customer notification
Customer cancelled the order; no freight was moved.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
Carrier claims on this invoice
CD-4495 · $250.00
Truck order not used (TONU) charge disputed