Reason code & routing
RC-12 · Customer over-billing (AR)
We billed the customer more than the validated carrier cost — credit required.
Carla Simmons — Customer Billing Lead
carla.simmons@freightops.example.com · WH-ATL · action within 24h
Dispute approval probability
- RC-12 historical approval rate+88
- 1 of 1 evidence items verified+18
- Active rate card MC-7712 on this lane+6
Claims scoring 80% or higher are approved automatically at audit; anything below is routed to Carla Simmons for a decision.
What we billed the customer
Halcyon Foods
Invoice CINV-70258 · Sales order SO-884197
- Freight charge (as quoted)$1,015.00
- Accessorials passed through$0.00
- Customer invoice total$1,015.00
What the carrier billed us
Meridian Cartage · Rate card MC-7712
Invoice MC-77390 · Freight order FO-994197
- Linehaul / base rate$860.00
- Fuel Surcharge Adjustment$64.00
- Carrier invoice total$924.00
Match & mismatch math
| Charge line | Customer billed | Carrier billed | Difference | Result |
|---|---|---|---|---|
Linehaul / base rate Customer was billed above the carrier base rate. | $1,015.00 | $860.00 | −$155.00 | Mismatch |
Fuel Surcharge Adjustment Accessorial charged by the carrier but not billed to the customer. | $0.00 | $64.00 | +$64.00 | Mismatch |
| Invoice totals | $1,015.00 | $924.00 | −$91.00 | Beyond tolerance |
$924.00 carrier billed − $1,015.00 customer billed = −$91.00
Tolerance is ±$5.00. The gap is outside tolerance, so the invoice is flagged for dispute resolution before any true-up.
Validated carrier cost $924.00 − customer billed $1,015.00 = delta -$91.00 · credit note to customer
Rate card check · MC-7712
Contract linehaul $980.00 vs billed linehaul $860.00 — outside the contract rate.
- • Liftgate service: contract $95.00 (pre-approved on booking)
Evidence
DOE index snapshot
Actual fuel came in below the estimate billed to the customer.
Processing log
- • Ingested from SAP TM + carrier EDI 210 feed.
- • Step 8: Carrier invoice $924.00 differs from customer billing $1015.00 by −$91.00, beyond tolerance — exception raised (Customer over-billed vs carrier cost).
- • Step 9: Reason code RC-12 (Customer over-billing (AR)) routed to Carla Simmons, Customer Billing Lead — SLA 24h. Approval confidence 98%.
- • Step 9: Confidence 98% is at or above the 80% auto-approval threshold — dispute auto-approved without manual review.
- • Step 10: Delta $-91.00 — credit note proposed.